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Returns and Refunds

At Jetpilot we want to make sure you are 100% satisfied with your purchase, so we have made our return & exchange system very simple. You have the right to a refund or exchange if you are unhappy with the size or fit of your item, your item is faulty or if it is different to that shown or described. Simply return it to us within 21 days from the date of purchase.

To return any goods to Jetpilot you must first contact our Customer Service team to obtain a Return Authorisation Number before sending any item back. You can contact the customer service team between the hours of 9AM – 4:30PM AEST Monday to Friday on +61 (0)7 5665 8333 or email us here.

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Shipping Estimates Warranty Info

Contact Customer Service

  • Call: +61 7 5665 8333
  • Fax: +61 7 5665 8444

Post: PO Box 3434, Helensvale Town Centre, QLD 4212, AUSTRALIA