Frequently Asked Questions

Orders, shipping, returns, sizing and gear care, answered. Search the help centre below or pick a topic.

Need the full detail?

Shipping & delivery

Rates, delivery times and tracking. Shipping information

Returns & exchanges

How returns and exchanges work, and how to start one. Returns and refunds

Size guides

Size charts for apparel, wetsuits, life jackets and more. View size guides

Find a stockist

See the gear in person, or buy Jetpilot Workwear, at a stockist near you. Watersports stockists or Workwear stockists

Water safety guides

Life jacket levels, licences and state rules, explained. Read the guides

Still need a hand?

Our team is on Monday to Friday, 9am–4pm AEST. Call +61 7 5665 8333 or email customerservice@jpihq.com.