WARRANTY

Jetpilot provides a 6 month warranty from the date of purchase for all our clothing, water sports and accessories styles.

This covers:

If the Product is faulty or if it is received by you damaged or where a manufacturing fault occurs within a reasonable period following purchase.
Damaged product as a result of normal wear and tear is not considered to be faulty.
Product must be returned with all of its original tags and packaging.
Product that is soiled or does not contain all packaging may not be accepted and may be sent back to you and/or a refund refused.
For all swimwear, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Product returned to us by mail is sent at your own cost and risk. We recommend you use registered or express mail for all refund and exchanges claims.
We will refund your postage costs of a return if we determine the product is faulty, different to that shown or described or not doing what it is supposed to do. In this situation, where we send you replacement product, we will do so at our cost.
International shipping costs are non-refundable. Refunds will be issued via the same method of payment. Jet Pilot is not liable for discrepancies due to currency conversions.
If you refuse to pay these charges your parcel may be abandoned, and Jet pilot will not be held responsible for any loss of funds as a result of this occurrence.
Jetpilot items are manufactured to meet Australian standards. Refused entry based on this is not refundable.
We will not accept any COD deliveries.
Please note: We Do Not refund on sale items or decals

PAYMENT OPTIONS

Credit Card/Debit Card: The most convenient way of shopping online. Your order will be processed immediately and sent out the same or next working day. We accept Mastercard, Visa and Visa Debit.

PayPal (Australia and international): PayPal is available for all visitors and allows you to use your PayPal account or your credit card to pay. Note: you do not need a PayPal account to checkout with PayPal.

Afterpay (Australia, New Zealnd, Canada and United Kingdom only): Afterpay is available for all visitors within Australia and allows you to use your Afterpay account to pay in 4 interest free instalments. Note: you can create your own Afterpay account at checkout by following the prompts.

Zip Pay (Australia Only): Zip Pay is available for all visitors within Australia and allows you to use your Zip Pay account and pay to your tailored interest free instalments. Note: you can create your own Zip Pay account at checkout by following the prompts.

Stripe (Australia and International): Shop more conveniently today, this global payment provider processes your secure credit card payments. Your order will be processed immediately and sent out the same or next working day. We accept Mastercard, Visa and Visa Debit.

SECURITY

Jetpilot would like to assure you that shopping online with us is completely safe. We have taken every possible measure to give absolute security to our customers. Our website uses the eMatters Payment Gateway for all online credit card transactions. Our Online Ordering System uses the latest SSL (Secure Socket Layer) technology – the industry standard for encryption technology. It is fully automated with an immediate response. No human intervention is required to complete this credit card transaction.

This is far safer than providing your credit card to a waiter or a retail sales person.

All transactions are performed under SSL Certificate.
eMatters has been approved by many global banks.
Verified by Visa and MasterCard SecureCode enabled.
IP Global Positioning Fraud Management Software and BIN checking, ensuring the cardholder is linked to the correct bank.
SSL encrypts all information including your credit card and all personal information passed from you to Westpac on behalf of Jetpilot Australia
eMatters is authorized to connect to 7 Australian Banks, 4 New Zealand Banks, 1 Singapore Bank, 1 Malaysian Bank and 4 South African Banks. 17 Global banks in total.

Orders paid for with PayPal are also 100% secure. After leaving our secure checkout you will be taken to PayPal’s secure payment page. Once finished you will be returned to our secure confirmation page. All of your details are encrypted, and your payment information lives exclusively inside of PayPal (it is not shared with us or our website other than a confirmation code).

CUSTOMS AND DUTY CHARGES

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Jet Pilot cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. All Items are made to meet Australian standards. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Jet pilot will not be held responsible for any loss of funds as a result of this occurrence.

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All purchases are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

PROMOTIONS

Promotions, discounts and promotional codes are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
Promotions cannot be combined with other promotions.
Promotions do not apply to shipping, GST or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; there is no rain checks on sold-out stock
Jetpilot has the ability, at its sole discretion, to extend or terminate a Promotion at any time.
Jetpilot has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
Jetpilot Student Discount is only valid for those who are currently enrolled and have a valid student card from one of the following: Primary school, middle school, high school or tertiary education.
All Gift cards sold are in Australian Dollars (AUD)

Competitions & Giveaways

Terms and Conditions: Customer Feedback Survey Prize Draw

1. Promoter The promoter is Jetpilot Australia Pty Ltd of 1/10 Kingston Dr, Helensvale, QLD, 4212 ("Promoter").

2. Promotional Period The promotion commences at 9:00 AM AEST on Thursday, October 2, 2025, and concludes at 11:59 PM AEST on Thursday, October 16, 2025 ("Promotional Period").

3. Eligibility

Entry is open to Australian residents only.
Entrants must be 18 years of age or older.
Employees (and their immediate families) of the Promoter, and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

4. How to Enter To enter the prize draw, eligible individuals must, during the Promotional Period:

Receive an email invitation from the Promoter to complete the customer feedback survey.
Click the link within the email to access the survey.
Fully complete all required questions in the survey.
Provide their full name and a valid email address on the entry form at the conclusion of the survey.

5. Entry Conditions

Only one (1) entry is permitted per person.
Entries must be received by the Promoter during the Promotional Period.
Incomplete, indecipherable, or late entries will be deemed invalid. The Promoter accepts no responsibility for any lost, late, or misdirected entries.

6. The Prize

There is one (1) prize to be won.
The prize consists of one (1) Cuisinart Venture Portable Outdoor Gas BBQ.
The total prize value is AU$329 RRP as of October 1, 2025.
The prize is not transferable, exchangeable, or redeemable for cash.
The Promoter will coordinate delivery of the prize to the winner's nominated Australian address, at the Promoter's expense.

7. Winner Selection

This is a game of chance. The winner will be selected via a random electronic draw from all valid entries received during the Promotional Period.
The draw will take place at 12:00 PM AEST on Monday, October 20, 2025, at the Promoter's address.
The Promoter's decision is final and no correspondence will be entered into.

8. Winner Notification

The winner will be notified by email within two (2) business days of the draw.
The winner's name will be published on the [Your Company's Facebook Page or Website URL] by Friday, October 24, 2025.
If the prize is not claimed by the winner within three (3) months of the draw date, the prize will be forfeited. A redraw will be conducted at the same time and place as the original draw on Monday, January 20, 2026, to select a new winner. The new winner will be notified by email within two (2) business days of the redraw.

Free Gift With Purchase Terms and Conditions

Free Jetpilot Cooler Bag Offer

Receive a complimentary Jetpilot Cooler Bag when you spend $150 AUD or more in a single transaction at jetpilot.com.au. This offer is strictly valid for a limited time only and will automatically conclude once the allocated stock of the gift has been exhausted, whichever comes first. The cooler bag will be added to qualifying carts at no extra cost. Please note that if you return items from your order, reducing the total order value to below $150, the cooler bag must also be returned in its original, unused condition, or its retail value will be deducted from your refund amount.

The qualifying purchase amount of $150 AUD is calculated on the order subtotal after any discounts are applied and before shipping costs are added.
The promotion is subject to availability and is guaranteed only while stocks of the cooler bag last. The offer may be withdrawn at any time without prior notice.
Limit of one (1) complimentary cooler bag per customer, per qualifying transaction.
The free cooler bag is non-transferable, is not redeemable for cash or credit, and cannot be exchanged for any other item.
In the event of a return that voids the eligibility threshold, the customer agrees to return the cooler bag in new condition. Failure to return the gift will result in its recommended retail price (RRP) being deducted from the refund.

Jetpilot Black Friday Sale Terms and Conditions

Please read these terms and conditions carefully before participating in the Jetpilot Black Friday Sale. By making a purchase during this promotional period, you agree to abide by these terms.

1. Sale Period and Eligibility

Offer Validity: This offer is strictly valid from Tuesday, November 18th and will conclude at midnight (AEST) on Monday, December 1st.
Availability: This offer is exclusively valid for Australian online orders placed via the official Jetpilot website: jetpilot.com.au. It does not apply to purchases made through third-party retailers or physical stores.
Stock: All offers are strictly valid while stocks last. Jetpilot reserves the right to end the sale or specific promotions early without notice if stock runs out, irrespective of the stated end date.

2. Discount Offer: Up to 50% Off Selected Items

Discount Level: Discounts of up to 50% off are applicable only to a selected range of items designated by Jetpilot.
Exclusions: The discount may not apply to all products. Exclusions may include, but are not limited to, new arrivals, already discounted items, gift cards, or specific product categories. The discounted price will be clearly marked on the product page.
No Further Discount: The sale price is the final price. The discount cannot be combined with any other offer, coupon code, or promotional discount unless explicitly stated otherwise.
Price Adjustment: Jetpilot will not offer price adjustments or refunds for items purchased prior to or after the Black Friday Sale period.

3. Gift with Purchase (GWP) Offer

The Gift with Purchase offer is based on the total order value (excluding shipping costs) in a single transaction and is tiered as follows:

Spend Tier	Gift with Purchase (GWP)
Spend $200+	Free Jetpilot Towel
Spend $250+	Free Jetpilot 1.5L Water Bottle
Spend $300+	Free Jetpilot Gift Box (Socks, Water Bottle, Stubbie Holder)

Total Spend: The qualifying spend is based on the final, discounted total of the eligible items purchased in one transaction, excluding shipping costs and the purchase of gift cards.
Tiered System: The gifts are cumulative up to the $250 tier. An order of $300 or more will receive the $300+ Jetpilot Gift Box only (which includes the bottle and socks/stubbie holder), and not all three tiered gifts (towel, water bottle, gift box).
Stock: GWP items are subject to availability and will be offered until stock lasts. Jetpilot reserves the right to substitute a GWP item with an item of equal or greater value if the original item runs out of stock.
No Monetary Value: The GWP items cannot be exchanged for cash, credit, or any other product.
Returns: If the order is returned for a refund and the remaining value of the order falls below the qualifying spend threshold, the customer must also return the complimentary Gift with Purchase item in its original, unused condition. Failure to return the GWP item may result in the retail value of the GWP being deducted from the refund amount.

4. Returns and Exchanges

Standard Policy: Jetpilot’s standard return and exchange policy applies to all purchases made during the Black Friday Sale. Please refer to the official Jetpilot website for full details on our returns process.
Faulty/Damaged Goods: If an item is faulty or damaged, standard consumer guarantees under Australian law apply.

5. General Conditions

Jetpilot reserves the right to change, suspend, or terminate the Black Friday Sale and these terms and conditions at any time without prior notice.
In the event of any dispute, the decision of Jetpilot is final.

TERMS OF USE

To see our full Terms of Use please click here.

Jetpilot BP Fuel Card Giveaway

These Terms and Conditions govern participation in the Jetpilot promotional giveaway ("Promotion") running exclusively on www.jetpilot.com.au. By placing an order during the promotional window, you agree to these terms.

1. Promotion Details and Timeframe

1.1 Promotion Period

This Promotion is strictly limited to orders placed between the following dates and times:

Start Date: Friday, 21st November, at 2:00 PM (Australian Eastern Standard Time/AEST)
End Date: Sunday, 23rd November, at 11:59 PM (AEST)

Any orders processed outside of this specific period will not be eligible for entry.

1.2 Eligibility Requirements

Entry is only open to individuals who meet the following criteria:

Must be a resident of Australia.
Must be eighteen (18) years of age or older at the time of entry.

2. Entry Mechanics

2.1 How to Enter

Every successfully completed order placed and paid for on www.jetpilot.com.au during the Promotion Period will automatically receive one (1) entry into the prize draw.

2.2 Entry Validity

Only valid, completed, and processed orders are eligible. Orders that are cancelled, subject to payment failure, or reversed via chargeback will be automatically disqualified.

3. The Prize and Conditions

3.1 Prize Pool

Jetpilot is giving away a total of twenty (20) individual prizes. Each prize consists of one (1) $100 BP fuel gift card (Total prize pool value: $2,000 AUD).

3.2 Key Prize Conditions

The prize is not redeemable for cash. No refunds or exchanges for cash will be provided for the gift card.
The prize is non-transferable.
The BP fuel gift card is subject to the issuer’s terms and conditions.

3.3 Important Disclaimer

This Promotion is run exclusively by Jetpilot. The Promotion is in no way affiliated with, sponsored, or endorsed by BP.

4. Winner Selection and Prize Fulfillment

4.1 Winner Selection

Twenty (20) winners will be selected randomly from all valid entries shortly after the Promotion Period concludes. The draw will select the twenty (20) winning order numbers.

4.2 Prize Delivery and Notification

Winners will not be notified in advance. The prize (the $100 BP fuel gift card) will be included as a surprise in the physical parcel containing the merchandise from the winning order. Receipt of the gift card inside the parcel serves as the official notification of winning.

4.3 Publicity

By entering, winners consent to Jetpilot using their name and/or state of residence for announcement and promotional purposes after the prize delivery has occurred.

5. General Provisions

5.1 Final Decision

Jetpilot’s decision on all aspects of the Promotion, including winner selection and interpretation of these terms, is final and binding. No correspondence will be entered into.

5.2 Technical Issues

Jetpilot accepts no responsibility for any technical issues, system failures, or errors that may prevent an order from being completed or entered during the specified Promotion Period.

PRIVACY POLICY

We take your privacy very seriously. We never distribute your data to any third parties, and we take every step possible to secure your data. For more information about your privacy with us please click here.