FREE STANDARD SHIPPING ON ORDERS OVER $99. TERMS & CONDITIONS APPLY.
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    At Jetpilot we want to make sure you are 100% satisfied with your purchase & have made our return & exchange system very simple.

    You have the right to a refund or exchange if you are unhappy with the size or fit of your item*, your item is faulty or if it is different to that shown or described. Simply return it to us within 21 days from the date of purchase.

    * Note: we do not allow refunds or exchanges on sale items or decals.

    REFUNDS

    For a refund due to faulty item 21 days for a refund due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund the full item amount + your cost to return the goods
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    Rest of the World
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals

    EXCHANGES

    For an exchange due to faulty item 21 days for an exchange due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund your cost to return the goods
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item for free**
    • $0 handling fee
    Rest of the World
    • You pay to return the item to us
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item
    • $20 handling fee
    * Your first exchange per order within Australia is free, subsequent exchanges carry a $10 handling fee

    AFTERPAY RETURNS, EXCHANGES AND REFUNDS: 

    Items paid with Afterpay through jetpilot.com.au can be only be exchanged through jetpilot.com.au for the same product in an alternative size. If you wish to return or exchange for a different product, we would recommend opting for a refund of the item back to your Afterpay account and repurchasing the new products via Afterpay or your preferred payment method.
     
    We can exchange for the same item in a different size and at the same price but because we can’t offer part refunds you will not be able to choose item(s) of a different value. 

    WHAT IF I WANT TO RETURN PART OF MY ORDER?

    Returns are always subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule — further details are below.

    WHAT HAPPENS TO MY PAYMENTS WHEN I REFUND AN ORDER?

    In general, refunds are applied starting with your final payment and working backwards to earlier payments.

    FULL REFUNDS:

    If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

    PARTIAL REFUNDS:

    The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

    Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. 

    Original Payment Schedule:

    Order #123456 $100.00 Payment Status
    First Payment $25.00 PAID
    Second Payment $25.00 Due in 2 weeks
    Third Payment $25.00 Due in 4 weeks
    Fourth Payment $25.00 Due in 6 weeks

    The order total was $100 & a refund of $80 was processed.

    However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.

    Payment Schedule after the $80 refund is processed:

    Order #123456 $100.00 Payment Status
    First Payment $25.00

    Adjusted to $20

    Refund back to card $5

    Second Payment $25.00 Cancelled
    Third Payment $25.00 Cancelled
    Fourth Payment $25.00

    Cancelled

    *Note terms have been referenced from help.afterpay.com for more information you can click here.

    RETURNS & EXCHANGES RULES OF THUMB

    All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

    Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

    Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

    Question: How do I lodge a return?

    Answer: To return any goods to Jetpilot you must first contact our Customer Service team to obtain a Return Authorisation Number before sending any item back. You can contact the customer service team between the hours of 9AM – 4:30PM AEST Monday to Friday on +61 (0)7 5665 8333 or email us here.

    Question: Where do I send my return/exchange?

    Answer: Once you have received your Return Authorisation Number you can send your item back to: 1/10 Kingston Dr, Helensvale, QLD, 4212

    Question: How long does it take?

    Answer: Refunds and exchanges will be processed within 3 business days of us receiving the parcel. The time it takes for us to receive the parcel will depend on how you elect to return the item. Refunds to credit cards may take up to 48 hours to show in your account. Please ensure your return shipment uses a tracking code and note that we are not responsible for any lost return packages. It is your responsibility to ensure it reaches our returns address.

    Question: Who pays for the return shipping?

    Answer: Please refer to the table above.