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    At Jetpilot we want to make sure you are 100% satisfied with your purchase & have made our return & exchange system very simple.

    You have the right to a refund or exchange if you are unhappy with the size or fit of your item*, your item is faulty or if it is different to that shown or described. Simply return it to us within 21 days from the date of purchase.

    * Note: we do not allow refunds or exchanges on sale items or decals.

     

    REFUNDS

    For a refund due to faulty item 21 days for a refund due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund the full item amount + your cost to return the goods
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    Rest of the World
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals

    EXCHANGES

    For an exchange due to faulty item 21 days for an exchange due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund your cost to return the goods
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item for free**
    • $0 handling fee
    Rest of the World
    • You pay to return the item to us
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item
    • $20 handling fee
    * Your first exchange per order within Australia is free, subsequent exchanges carry a $10 handling fee

    RETURNS & EXCHANGES RULES OF THUMB

    All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

    Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

    Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

    Question: How do I lodge a return?

    Answer: To return any goods to Jetpilot you must first contact our Customer Service team to obtain a Return Authorisation Number before sending any item back. You can contact the customer service team between the hours of 9AM – 4:30PM AEST Monday to Friday on +61 (0)7 5665 8333 or email us here.

    Question: Where do I send my return/exchange?

    Answer: Once you have received your Return Authorisation Number you can send your item back to: 1/10 Kingston Dr, Helensvale, QLD, 4212

    Question: How long does it take?

    Answer: Refunds and exchanges will be processed within 3 business days of us receiving the parcel. The time it takes for us to receive the parcel will depend on how you elect to return the item. Refunds to credit cards may take up to 48 hours to show in your account. Please ensure your return shipment uses a tracking code and note that we are not responsible for any lost return packages. It is your responsibility to ensure it reaches our returns address.

    Question: Who pays for the return shipping?

    Answer: Please refer to the table above.