FREE STANDARD SHIPPING ON ORDERS OVER $99. TERMS & CONDITIONS APPLY.
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    REFUNDS

    For a refund due to faulty item 21 days for a refund due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund the full item amount + your cost to return the goods
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    Rest of the World
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals
    • You pay to return the item to us
    • We’ll refund the full item amount
    • $0 handling fee
    • Please note no refunds on sale items or decals

    EXCHANGES

    For an exchange due to faulty item 21 days for an exchange due to any other reason
    Australia
    • You pay to return the item to us
    • We’ll refund your cost to return the goods
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item for free**
    • $0 handling fee
    Rest of the World
    • You pay to return the item to us
    • We’ll send your exchange item for free*
    • $0 handling fee
    • You pay to return the item to us
    • We’ll send your exchange item
    • $20 handling fee
    * Your first exchange per order within Australia is free, subsequent exchanges carry a $10 handling fee

     

    AFTERPAY RETURNS: 

    Items paid with Afterpay through jetpilot.com.au can be only be exchanged through jetpilot.com.au for the same product in an alternative size. If you wish to return or exchange for a different product, we would recommend opting for a refund of the item back to your Afterpay account and repurchasing the new products via Afterpay or your preferred payment method.
     
    We can exchange for the same item in a different size and at the same price but because we can’t offer part refunds you will not be able to choose item(s) of a different value.