Returns

REFUNDS

For a refund due to faulty item 21 days for a refund due to any other reason
Australia
  • You pay to return the item to us
  • We’ll refund the full item amount + your cost to return the goods
  • $0 handling fee
  • Please note no refunds on sale items or decals
  • You pay to return the item to us
  • We’ll refund the full item amount
  • $0 handling fee
  • Please note no refunds on sale items or decals
Rest of the World
  • You pay to return the item to us
  • We’ll refund the full item amount
  • $0 handling fee
  • Please note no refunds on sale items or decals
  • You pay to return the item to us
  • We’ll refund the full item amount
  • $0 handling fee
  • Please note no refunds on sale items or decals

EXCHANGES

For an exchange due to faulty item 21 days for an exchange due to any other reason
Australia
  • You pay to return the item to us
  • We’ll refund your cost to return the goods
  • We’ll send your exchange item for free*
  • $0 handling fee
  • You pay to return the item to us
  • We’ll send your exchange item for free**
  • $0 handling fee
Rest of the World
  • You pay to return the item to us
  • We’ll send your exchange item for free*
  • $0 handling fee
  • You pay to return the item to us
  • We’ll send your exchange item
  • $20 handling fee
* Your first exchange per order within Australia is free, subsequent exchanges carry a $10 handling fee

 

AFTERPAY RETURNS: 

Items paid with Afterpay through jetpilot.com.au can be only be exchanged through jetpilot.com.au for the same product in an alternative size. If you wish to return or exchange for a different product, we would recommend opting for a refund of the item back to your Afterpay account and repurchasing the new products via Afterpay or your preferred payment method.
 
We can exchange for the same item in a different size and at the same price but because we can’t offer part refunds you will not be able to choose item(s) of a different value. 
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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